Before you reach out — check the FAQ.

Many of the most common questions about kit contents, wood selection, turnaround time, international shipping, and custom cutting are already answered on our FAQ page. It's available any time and is often the fastest path to what you need.

If you don't find your answer there, the contact form on this page is the right next step.

Have a question before you order?

Not sure if a kit is the right fit for your project? Trying to figure out what accessories, power system, or hardware you'll need before you commit? Start with our Ultimate Buyer's Guide.

Still have questions after reading the guide? Use the contact form below — we'll get back to you with a straight answer. No pressure, no pitch.

If you're researching a specific aircraft or plan that isn't listed in the shop, it's also worth asking. Our plan library is larger than what's currently shown on the site.

Need a custom cutting quote?

If you've purchased plans from a designer and want precision laser-cut parts made from them, use the contact form and select Custom Cutting Request. We'll review your plans, discuss material requirements, and provide a quote before any cutting begins.

Working from your own design files? We can work from those too. Accepted formats include:

• .ai
• .pdf
• .dxf
• .lbrn
• .lbrn2
• .tiff
• .svg

Let us know what you have and we'll confirm compatibility before you commit to anything. Clean, properly scaled vector files will give you the most accurate quote and the best results off the laser.

Already ordered — or have a kit in hand?

Order questions, shipping follow-ups, or damaged and missing parts — use the contact form and include as much detail as you can. Photos of any damage are helpful and will speed things up considerably.

We'd also love to see what you're building. Share your progress or finished model in our Facebook group — it's one of the better parts of doing this work.

Prefer to reach us directly?

We're a small operation and the phone isn't always answered during cutting hours. Here's the fastest path to a response, in order:

• 1 AI Assistant (above) Live on this page around the clock. Ask anything about kits, ordering, custom cutting, or shipping and get an instant answer.
• 2 Contact form (below) Best for detailed questions, order follow-ups, custom cutting requests, and anything that needs a clear record. We respond within one business day.
• 3 Text — 360-677-3757 A good option for quick questions. Texts are checked regularly during business hours. Allow extra time on weekends and holidays.
• 4 Phone — 360-677-3757 We're often at the laser or working through orders. If you call and don't reach us, a text or the contact form will get a faster response. For order concerns, leave a voicemail with your name, callback number, and a brief description of your question.